Last updated: July 2026

Introduction

CMR Timber Group Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection legislation.

By using this website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following information when you use our website:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Company name (where applicable)
• Order and payment information
• IP address
• Browser and device information
• Website usage data collected through cookies and analytics

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products and services
• Respond to enquiries submitted through our contact page
• Manage your customer account
• Process payments
• Improve our website and customer experience
• Prevent fraud and maintain website security
• Meet our legal and accounting obligations
• Send marketing communications where you have chosen to receive them

Payment Security

Payments made through our website are processed securely by trusted third-party payment providers. We do not store your full payment card details on our servers.

Marketing

If you choose to subscribe to our marketing communications, we may occasionally send information about products, offers and company updates. You can unsubscribe at any time using the link provided in our emails.

Sharing Your Information

We only share personal information where necessary to operate our business. This may include:

• Delivery and courier companies
• Payment processors
• Website hosting providers
• IT support providers
• Professional advisers
• Government authorities where required by law

We do not sell your personal information to third parties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax and accounting requirements.

Website Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. While no online service can guarantee absolute security, we continually work to maintain appropriate safeguards.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where appropriate
• Object to certain types of processing
• Restrict processing in certain circumstances
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us using the contact page on this website.

Third-Party Services

Our website may use third-party services including payment providers, analytics platforms and embedded content. These providers may process information in accordance with their own privacy policies.

External Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact page on this website.

Cookie Policy

Last updated: July 2026

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function correctly, improve user experience and provide information about how visitors use the site.

How We Use Cookies

CMR Timber Group Ltd uses cookies to:

• Ensure the website functions correctly
• Remember your shopping basket and preferences
• Enable secure checkout
• Improve website performance
• Analyse visitor behaviour
• Help identify and prevent fraudulent activity

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of the website and cannot be disabled. They enable functions such as:

• Shopping basket
• Customer login
• Checkout process
• Website security
• Session management

Performance and Analytics Cookies

These cookies help us understand how visitors use our website so we can improve its performance and usability. Information collected is generally anonymous.

Functional Cookies

These cookies remember your preferences, such as language or previously viewed products, to provide a more personalised experience.

Marketing Cookies

Where enabled, marketing cookies may be used to measure advertising performance or show more relevant advertisements across other websites.

Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of this website, including your ability to complete purchases.

Third-Party Cookies

Some cookies may be placed by trusted third-party services used on our website, such as analytics providers, payment processors or embedded content providers. These organisations have their own privacy and cookie policies.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be published on this page.

Contact

If you have any questions regarding our use of cookies, please contact us using the contact page on this website.